Envy Inspire 7900e Setup incomplete

[rwd514]

Printer setup incomplete.  There is no WiFi connection or Blue light indicating WiFi.  Also no network setup available on the screen menu.

[Bernard42]

            Hello rwd514,

Welcome to the HP Support Community

I'd like to help with the printer connectivity issue.

To assist you better:

• Is the blue Wi-Fi light solid on the printer? ( if the Wi-Fi Light is blinking then please re-connect the printer back to your Wi-Fi router -  Restore Wi-Fi setup mode on your HP printer , Once you restore the network to defaults, then please follow the instructions on this  link to connect the printer back to your PC.)
• How far is the printer located from the WiFi router?
• Do you have a dual-band router?
• If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.

While you respond to that,  Let's perform a power drain: 

• With the printer turned on , disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord ( This is important ) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

• Click  here  to download and install the latest printer firmware from your product
• Click  here  to know different methods of updating printer firmware.

If the issue persists, then please follow the below steps to resolve the issue.

Add the printer using Apple AirPrint drivers:

1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.

2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign

to delete the printer.

3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button

at the bottom of the list.

4.) Click the plus sign

click Add Printer or Scanner, click the printer name.

5.) Click the Use or Print Using menu, select AirPrint in the pop-up menu. Then click Add.

6.) Try to print.

Hope this helps! Keep me posted. 

Please click "Accepted Solution" if you think my post solved your problem,

this will help others find the solution.

Click “Congratulations / Thumbs Up” at the bottom right to say “Thank you” for my help!

Take care of yourself and have a good day.

           Regards,