Envy Photo 7855 Cartridge Problem.

[whythisprob]

Hello, I’ve had my HP envy photo 7855 for about 2 years and never had any problems until today.

Tried printing something documents and seems like the ink cartridge fried itself out somehow automatically received a message saying “Cartridge Problem: Remove and reinstall the indicated Cartridge, making sure it is correctly installed.”

I’ve removed several items and reinsterted. Also went to purchase a brand new cartridge and this message still appears with a brand new cartridge. I’ve looked up related questions and all just say to unplug for 5 minutes and retry. 

has anyone else had this problem? 

[praveen196]

@whythisprob Welcome to HP Community!

I understand that you are facing issues with ink cartridges error.

Do not worry. I will try to fix the issue.

Please perform the hard reset and check for the issue.

1. Turn the printer on, if it is not already on. 

2. Wait until the printer is idle and silent before you continue. 

3. With the printer turned on, disconnect the power cord from the rear of the printer. 

4. Unplug the power cord from the wall outlet. 

5. Wait at least 60 seconds. 

6. Plug the power cord back into the wall outlet. 

7. Reconnect the power cord to the rear of the printer. 

8. Turn on the printer, if it does not automatically turn on. 

9. Wait until the printer is idle and silent before you proceed 

Please refer to the below link to troubleshoot the issue.

https://support.hp.com/us-en/product/hp-envy-photo-7800-all-in-one-printer-series/9073159/model/9073...

Please replace the ink cartridges and check for the issue.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[whythisprob]

Hello Praveen,

Thanks for the advice but I did try this way before you replied and unfortunately it did nothing. In fact this made the Cartridge Problem page stay on the screen and made it unable to "hide"/ exit the screen. I called HP Support and the representative said it's basically hardware failure and the only option would be to purchase a new printer. 

All in all I can say I am disappointed because I never had an issue prior, so having this one problem causing me to repurchase a new printer after only 2 years is a little frustrating.

[Kumar0307]

@whythisprob

I understand your concern. If you have tried the steps already and also an alternative ink cartridge and the issue persists, this is a hardware issue with the printer.

If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

Keep me posted for any other assistance.