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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Jenn_8125
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Envy Photo 7855 doesn’t recognize paper loaded in photo tray

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HP Envy Photo 7855
macOS 10.15 Catalina

Printer doesn’t recognize that photo paper is loaded in the photo tray. I have tried to restart the computer, checked the alignment of the photo tray and still continue to have this issue. I also had an error with the blue screen but was able to get rid of it for now.

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TEJ1602
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@Jenn_8125, Welcome to HP Support Community!

 

If you have already performed the steps from the document An 'Out of Paper' error displays, the printer does not pick paper and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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