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Locked

‎06-23-2021 12:29 PM

HP Recommended
Product: Envy pro 6430
Operating System: Microsoft Windows 10 (64-bit)

Why is the printer every time offline and how can I print again.

It is connected via WiFi, not via USB.

 

Category:
1 person had the same question
1 REPLY 1

‎06-26-2021 12:00 PM

HP Recommended

@LeenVe

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  1. With the printer turned on, disconnect the power cord from the printer.

  2. Unplug the power cord from the power source.

  3. Wait 60 seconds.

  4. Reconnect the power cord to a wall outlet and to the printer.

    NOTE: HP recommends plugging the printer directly into a wall outlet.

  5. Wait for the light bar to turn blue-white or white.

  6. Update the printer firmware. For more information, go to Updating or Upgrading the Printer Firmware.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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