Envy software is missing after 5 years or more of working

[Bear1980]

I had been turning the computer power off since there is a high pitch noise with power to the computer.  It is back on and  "Software for the printer is missing.  Contact the manufacturer for latest compatible software."

Driver is up to date. Software could not locate software option for the product.

Options?

[Sneha_01]

Hi @Bear1980 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're encountering an issue where your HP Envy printer's software has disappeared, and you're getting a message saying "Software for the printer is missing" even though the drivers are up to date. This can happen after a system update, a software conflict, or if the installation files have become corrupted. Here’s how you can resolve this issue:

Step 1: Uninstall and Reinstall the HP Software

First, let’s make sure that any remnants of the old printer software are removed before installing the latest version.

Uninstall Existing HP Software:

• Open Control Panel > Programs and Features.
• Look for any HP printer software (e.g., HP Envy software, HP Smart, or HP Print and Scan Doctor).
• Select it and click Uninstall. Follow the prompts to remove the software.
• Restart your computer.

Download and Install the Latest Software:

• Visit the official HP Support website: HP Support.
• Search for your printer model (e.g., HP Envy [your printer model]).
• Download the latest full-feature software package for your printer and operating system (Windows or macOS).
  • Ensure you are downloading the correct software version for your OS (e.g., Windows 10, Windows 11, or macOS).
• Once the download is complete, open the file and follow the on-screen instructions to install the software.

Complete the Installation:

• During the installation process, ensure that your printer is connected to the same Wi-Fi network as your computer (if it's a wireless printer) or directly via USB cable (if you're using a wired connection).
• Follow the installation prompts, and when the installation is complete, try printing or scanning to ensure everything is working.

Step 2: Install HP Smart App (if applicable)

If your printer supports it, you can also install the HP Smart app, which is an easy way to manage your HP Envy printer.

1. Download HP Smart from the Microsoft Store (for Windows) or Mac App Store (for macOS), or visit the HP Smart download page if you're on a mobile device.
2. Open the app and follow the on-screen instructions to set up your printer and complete the connection process.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support