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HP Recommended
HP DeskJet 2755e All-in-One Printer
macOS 10.15 Catalina

Won't print!   Err Msg:  Unable to delete (file name). Job #3317 is already canceled (Screen shot below).   Can't cancel two files in Que.  Added a new file to print, shows on list, but won't print; can cancel the most recent print job but not the two old jobs.     3 jobs total.   Cannot print anything from any program!  Help.  Mac OS 10.15.7 Prtr HP Deskjet 2755e

 

slk3_0-1715292726071.png

 

1 REPLY 1
HP Recommended

@slk3 

 

I know more about the ground squirrels that live in a hole in the back of our property than I do about MacOS.

 

Good News - there's a document that might help.

 HP printers - Print jobs stuck in print queue (Windows, macOS)

 

After opening the instructions for MacOS, possibly jump to Step 2 and continue as needed.

 

 

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

 

References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

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HP DeskJet 2755e All-in-One Printer  

 

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Dragon-Fur

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