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‎09-14-2020 03:05 PM

HP Recommended
Product: Hp Photosmart 2575
Operating System: Microsoft Windows 7 (64-bit)

Bonjour,

 

Suite à une mauvaise manip, j'ai supprimé les logiciels HP de mon ordi.

L'imprimante est toujours reconnue mais je n'ai plus accès au centre de solution Hp qui me permettait de configurer l'écran de mon imprimante et les options de numérisation qu'il pouvait afficher.

De ce fait je ne peux plus scanner mes documents.

 

J'ai essayer d'installer le dernier pack d'outils disponible mais j'ai le message d'erreur suivant :

 

Dites moi qu'il existe une solution svp.

 

erreur.png

Category:
4 REPLIES 4

‎09-14-2020 03:09 PM - edited ‎09-14-2020 03:11 PM

HP Recommended

😭

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‎09-14-2020 03:12 PM

HP Recommended

Hey ChaCha 😁

Thank you for visiting our English HP Support Community. We advise you to post your question in English to insure a quick response for the Community.This can also help other users to take advantage of your post, in the case they have the same question.



Or, if you prefer, you can visit the HP Support website (https://support.hp.com/us-en?openCLC=true), to find the support channel for your region.



Thank you for your understanding.

Regards,

MarcusC

I work on behalf of HP.
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‎09-16-2020 11:39 AM

HP Recommended

Hello,

 

I just tried to ask my question in the french forum, but when I click on "community" it takes me to the English forum.

I don't understand !

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‎09-16-2020 12:08 PM

HP Recommended

So i will use Google translate 😁

 

Following a bad manipulation, I deleted the HP software from my computer.

The printer is still recognized but I no longer have access to the Hp solution center which allowed me to configure my printer screen and the scanning options it could display.

Therefore, I can no longer scan my documents.



I tried to install the latest available tool pack but I got the following error message:

"Image in the first post"

Please tell me there is a solution.

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