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HP Recommended
HP Pro Plus 6800
Microsoft Windows 7 (64-bit)

I have a Win7 64-bit Toshiba Satellite laptop and a HP 8600 Pro Plus,
updated firmware and drivers about 2 weeks ago for the 8600 been a
long time since I updated, which is connected wireless decided to
setup Wireless Direct Printing once setup I tried to do a windows
Print Test Page in the printer property panel, kinda normal for
setting up a printer

Under the Wirelees connection I got the Error message 0x00000057
Under Wireless Direct Printing I got the same Error 0x00000057

After spending time verifying settings, connections and asking
why? I decided to see if I could print docs, I did print a PDF,
Notepad and Word documents in each application under both
configurations no problem.

Under the wireless  Connection I started the Web Services module
and was able to do the Print Test page within the Web Services
module no problem yet could still not do the Print Test Page
within the Printer properties panel.

I did run Print and Scan Doctor which to my surprise mentioned
a Driver conflict I allowed this program to uninstall the driver,
went to look up the driver and the same driver was listed so did
not download but did remove the driver and reinstalled the driver.
Error message still there.

I am now tempted to remove Wireless direct printing and see
what happens, if the error goes away, if not unstall everything
related to the printer and do a clean reinstall. Under an emergency
is there an alternative to using the Web Service module to setting
up when not connected to the wirless network?

 

I'm thinking the printer panel would do this (I'll look into this later

spend enough time on this), or do I need to run Web Services to

setup Wireless Direct, just thought about this otherwise I'll pull

out a usb cable.  Maybe if I setup Wireless Direct on the printer panel

the message will go away being setup on the printer not software

on the laptop?

 

It's a minor issue since I can still print but the question remains Why!

Seeing other questions regarding this error message thought I

would pass my experience with this error.

 

Still got a couple of things to think about and try, Another time.

 

If your getting this error message I suggest trying a print test page

within Web Service module to see if the message come up.

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Couldn't roll back the Driver so I removed the printer driver

by deleting it.

 

Print driver Date 7/19/2011
Print Driver Ver. 26.0.0.0

and removed Hp software in Add and Remove software also had to turn

off Wireless Direct module at the printer in order to reinstall from the CD.

 

Reinstalled printer/software form the CD that came with the printer,  the

Driver Date is 8/12/2009 Ver.9.0.0

 

No more Error in either configuration.

 

is the Answer to Error message 0x00000057 or 0x00000xx

related to the driver? Or just the 0x00000057?

 

Couldn't find a list of drivers between the current Driver and

the Driver on the CD.

 

Not going to update the driver for a good while or till I have too.

The dates on the drivers are only about two years apart, the

Ver. numbers are a questable issue.

View solution in original post

1 REPLY 1
HP Recommended

Couldn't roll back the Driver so I removed the printer driver

by deleting it.

 

Print driver Date 7/19/2011
Print Driver Ver. 26.0.0.0

and removed Hp software in Add and Remove software also had to turn

off Wireless Direct module at the printer in order to reinstall from the CD.

 

Reinstalled printer/software form the CD that came with the printer,  the

Driver Date is 8/12/2009 Ver.9.0.0

 

No more Error in either configuration.

 

is the Answer to Error message 0x00000057 or 0x00000xx

related to the driver? Or just the 0x00000057?

 

Couldn't find a list of drivers between the current Driver and

the Driver on the CD.

 

Not going to update the driver for a good while or till I have too.

The dates on the drivers are only about two years apart, the

Ver. numbers are a questable issue.

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