Error 0x80004005

[calente]

Hello everyone,
 I have a problem with my printer. Whenever I try to print something from this laptop it gives me error 0x80004005. I already tried the solutions on the forum, which unfortunately didn't work. All the other laptops are working fine, it's just this one (Lenovo Ideapad 520). What else can I do beside reinstalling the drivers and resetting the printer?

[Riddle_Decipher]

@calente

Welcome to HP Forums!

Step 1: Reset the printer

In some cases, removing the ink cartridges and resetting the printer can clear the error message.

1. Turn on the printer.

2. Wait until the printer is idle and silent before you continue.

3. Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.

4. Remove the ink cartridges from the printer.

5. With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.

6. Wait at least 60 seconds.

7. Plug the power cord back into the wall outlet.

   NOTE: 

   HP recommends connecting the printer power cord directly to a wall outlet.

8. Reconnect the power cord to the rear of the printer.

9. Turn on the printer, if it does not automatically turn on.

   The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

10. Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

11. Reinsert the ink cartridges, and then close the ink cartridge access door.

12. If you receive a prompt to print a calibration page, do so.

13. If you disconnected the USB cable, reconnect it to the rear of the printer.

14. Try to print.

P.S: Welcome to HP Forums! 😉

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[calente]

Hi! Thanks for your reply, I tried that a few times already, it really doesn't make a difference. It seems like the printing queue is cleared immediately. Also the printer isn't really the problem, because my other laptop is working fine as well as printing via the HP smart app (both android and apple are working fine). Any more suggestions about how to deal with this problem? 

[Riddle_Decipher]

@calente I appreciate the details, and I need to know if you've contacted the Lenovo support as this issue is only occurring on the one laptop as you've mentioned it does work fine on other devices, if you haven't, please do and get back to us with the results and have a good day.

Meanwhile, please try reinstalling the printer drivers using the below steps:

• Press "Windows key" + "r" to get the "Run" window.
• Type "services.msc" to get Services - Go to "Print spooler" - Right-click and "Stop" the service.
• Now again open "Run" - Type "spool" and ok - Go to PRINTERS folder - delete everything in that folder.
• Go to services again - Start the print spooler.
• Now check for issue resolution.
• If the issue persists, unplug the USB cable from the printer (if present). 
• Go to Control panel - Programs and feature - Select all the HP printer entries and uninstall them.
• Now go to Control panel - Devices and printer - Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type - "c:/programdata" - Go to the Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.

Then, use this link to access the HP website, find the drivers compatible with your windows and install it: click here

I hope that answers your query,  

If it did, simply select "Accept as solution", to help the community grow, 

And if you wish to thank us for our efforts, click on the thumbs up for kudos.

Have a great day ahead.

[calente]

@Riddle_Decipher

Thank you for your answer, I followed your steps, unfortunately it didn't work. I already contacted Lenovo about this and they said to talk to you or Microsoft. I will contact them again, because it really is a laptop issue, not a printer issue. I will let you know what their answer is. Meanwhile any other tips&tricks are very welcome 😉

Kind regards,

calente

[Riddle_Decipher]

@calente You are right about this being an issue with the Windows/Laptop, the only other thing you can attempt apart from checking with an alternate user account is installing the windows built-in drivers: click here for details,

If this doesn't help, I suggest you check if the printer works fine on an alternate laptop to ensure it's not the printer.

I hope that answers your query,  

If it did, simply select "Accept as solution", to help the community grow, 

Good luck.