Error 0x80004005

[Pommie66b]

Envy 5544 has a problem.

Nothing will print from my PC.

I can print from my iPad and iPhone.

I get the error 0x80004005

I have tried deleting and installing the printer again, twice.

I have updated the drivers from HP.

This all started when I upgraded to Windows 11 and then reverted to Windows 10 as the Windows 11 was slowing my PC down.

Any help would be appreciated.

[Echo_Lake]

@Pommie66b

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help,

I understand you are getting this error. Check if the printer carriage is moving freely inside the printer.  
 

Update the printer firmware if possible

• Click here to download and install the latest printer firmware from your PC.
• Click here to know different methods of updating printer firmware.

If the error persists, please reach out to the HP Technical Support team in your region regarding the service options for your printer. You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Pommie66b]

Echo_Lake,

The printer carriage is fine.

I can print from my iPhone and managed to print several other internal documents on the printer without difficulties. (Printer status report, HP Configuration Page etc).

I have already installed the latest firmware.

Still struggling.

[Echo_Lake]

@Pommie66b

Thank you for posting back.
 

Could you please share the picture of the error message? 

[Pommie66b]

Can you see this Echo_Lake?

I have checked the printer many times and re-loaded it after deleting it.

I also printed documents from an alternate laptop i have without any difficulties.

I am convinced it is something to do with upgrading to Windows 11 and then reverting to Windows 10.

[Echo_Lake]

@Pommie66b

Thank you for posting back. 

Are you using HP smart app? If yes then try to uninstall and reinstall the HP smart app and then try printing. 

Also, Download and run HP Print and Scan Doctor: Follow steps from the link: Click here
 

Keep me posted!

[Pommie66b]

Echo_Lake,

I have done as you suggest below several times.

I paid for support from HP and they tell me there is nothing wrong with the printer.

I am currently talking to Dell and they have suggested re-loading my operating system.

Currently doing a complete back-up and will do the operating system tomorrow.

This is almost certainly caused by upgrading to Windows 11.

Thanks for your suggestions.

Andrew

[Echo_Lake]

@Pommie66b

Thank you for remaining patient

Please work on it as per your convenience and keep me posted on the results.

[Pommie66b]

The problem is resolved.

Dell assisted me, at a cost, to reinstall my operating system and the printer now works.

All I have to do now is find all my data that I thought I had backed up but is looking to be problematic.

Thanks for your help.

By the way, I am still convinced this was caused by the Windows 11 upgrade and return to Windows 10.

Not happy.

Andrew

[Echo_Lake]

@Pommie66b

Thank you for posting back.

I am glad to know that you managed to resolve the issue. Please reach out again for any further assistance.

Have a nice day ahead.