Error 0x800f0214 The specific path does not contain any applicable device INFs.

[MaxGri]

Hello everyone
I bought a new Galaxy Book4 Edge notebook with Snapdragon X Plus and wanted to install my Samsung ML-2160 printer (perfectly working with other PCs) but there was no way.

I tried to download the "Samsung Universal Print Driver for Windows" for W11 from your site first

https://support.hp.com/it-it/drivers/samsung-ml-2160-laser-printer-series/17156959

during installation it recognizes the connected printer, but when installing the driver it returns the error 0x800f0214 The specific path does not contain any applicable device INFs.

I followed your advice read in other posts:

1 - Use Windows Built-in Printer Driver
When prompted for a driver, select Samsung → Samsung Universal Print Driver (or similar), there are only Microsoft drivers.

2 - Manually Install the Driver
Extract the driver package (Samsung Universal Print Driver) using WinRAR or 7-Zip.Find my printer under Other devices → Select Update driver → Browse my computer for drivers → Let me pick from a list of available drivers → Click Have Disk... and browse to the extracted folder → Select the INF file and install, but not installed drivers

3 - Try the HP Universal Print Driver
Download the HP Universal Print Driver (PCL6) for Windows 11 from HP official site

https://support.hp.com/us-en/drivers/hp-universal-print-driver-series-for-windows/model/3271558

but the drivers are not installed because they are not recognized

4 - Use Windows Update to Install the Driver
Windows does not find updated drivers

from all these tests and searches done in other forums, it can be deduced that the drivers found on your site are not compatible with the architecture Arm64 Snapdragon X Plus.

Is there a way to get my printer working again?

Thanks again
Best regards

[Kuroi_Kenshi]

Hi @MaxGri,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Verify Printer Connection

1. USB Connection: Ensure the USB cable is properly connected to both the printer and the computer. Try using a different USB port.
2. Network Connection: Make sure your printer and computer are connected to the same network.

Update or Reinstall Printer Driver

1. Uninstall Current Driver:
   • Open Device Manager on your computer.
   • Locate your Samsung ML-2160 printer under "Printers" or "Universal Serial Bus controllers".
   • Right-click the printer and select Uninstall.
2. Download Latest Driver:
   • Visit the HP Software and Driver Downloads page.
   • Enter "Samsung ML-2160" and search.
   • Download the latest driver compatible with your operating system.
3. Install Driver:
   • Run the downloaded driver installer and follow the on-screen instructions to complete the installation.

Check Windows Update

Sometimes, an outdated Windows operating system can cause driver installation issues.

1. Open Settings on your computer.
2. Go to Update & Security.
3. Click Check for updates and install any available updates.

Use Samsung Print Service Plugin (for Android)

If you are using an Android device, ensure the Samsung Print Service Plugin is enabled and properly configured:

1. Download the Plugin:
   • Go to Google Play Store and install Samsung Print Service Plugin.
2. Enable the Plugin:
   • Open your device's Settings.
   • Navigate to Connections, then More connection settings, and select Printing.
   • Enable the Samsung Print Service Plugin.

Use Samsung Mobile Print App (for iOS)

For iOS users, make sure you have the Samsung Mobile Print app installed and configured. Follow these steps:

1. Install the App:
   • Download the Samsung Mobile Print app from the App Store.
2. Configure the App:
   • Open the app and manually add your Samsung ML-2160 printer if it's not automatically detected.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,