Error 3: failed to copy print monitor files during software installation

[GreenGirlWI]

Printer was working fine but a software update was available.  OJ8600_1316.exe was downloaded by HP Print & Scan Doctor.  Install fails multiple times with"Error 3: Failed to copy print monitor files".  I found a support forum that said to uninstall HP programs, which I did.  I used CC Cleaner to clean the registry also.   Installation failed with same error message.  I've even downloaded the file again in case it was corrupted somehow, and it still fails.

[ShlomiL · Accepted solution]

Hi,

Try uninstalling the software using below Fixit utility from Microsoft:

http://aka.ms/Program_Install_and_Uninstall

Also be sure to uninstall any other HP Software existing on your computer, assuming you don't have other HP products

Note: if you have another product or an HP Computer please let me know the exact model and what HP applications are listed under Uninstall a Program and do not proceed following the next steps.

Next, browse to C:\Program Files and delete any listed HP, HP Inc or Hewlett-Packard folder.

Browse to C:\Program Files\Common Files and remove any such folder as well.

Browse to C:\Program Files (x86) Files and remove any such folder as well.

Finally, remove any such folder under C:\Program Files (x86)\Common Files

Now reinstall the HP software and check for any difference.

Shlomi