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‎07-25-2019 02:01 PM

HP Recommended
Product: LaserJet 600 M602

Following a power surge, our LaserJet 600 M602 displays Error 99.09.67, "Not Bootable."  I downloaded ljM601_602_603_fs3.9.4_fw_2303010_581425.bdl and attempted to replace the firmware from a USB thumbdrive using the preboot menu.  The printer found the file, showed a progress bar, then displayed "Firmware Download / Unknown Error / Any Key to Exit."  Is there any way to resurrect this printer?

2 people had the same question
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Accepted Solutions

‎07-25-2019 04:01 PM

HP Recommended

You can use any sata arrive, but you will need to mount it to the formatter door. Double sided tape works. If you want encrypted storage you need to find a self-encryption capable drive. You will need to clear the disk password when you install the new drive before installing the firmware.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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3 REPLIES 3

‎07-25-2019 02:26 PM

HP Recommended

Probably a failed arrive. In preboot run the diagnostics on all the subsystems before replacing anything.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎07-25-2019 02:47 PM

HP Recommended

Thanks, Repairatrooper.  You are probably right.  I ran the diagnostics and got "Disk Test Failed."  How difficult a job is it to replace?

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‎07-25-2019 04:01 PM

HP Recommended

You can use any sata arrive, but you will need to mount it to the formatter door. Double sided tape works. If you want encrypted storage you need to find a self-encryption capable drive. You will need to clear the disk password when you install the new drive before installing the firmware.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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