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- HP Community
- Printers
- Printer Setup, Software & Drivers
- Error 99.09.67 and Firmware Download Fails

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07-25-2019 02:01 PM
Following a power surge, our LaserJet 600 M602 displays Error 99.09.67, "Not Bootable." I downloaded ljM601_602_603_fs3.9.4_fw_2303010_581425.bdl and attempted to replace the firmware from a USB thumbdrive using the preboot menu. The printer found the file, showed a progress bar, then displayed "Firmware Download / Unknown Error / Any Key to Exit." Is there any way to resurrect this printer?
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Accepted Solutions
07-25-2019 04:01 PM
You can use any sata arrive, but you will need to mount it to the formatter door. Double sided tape works. If you want encrypted storage you need to find a self-encryption capable drive. You will need to clear the disk password when you install the new drive before installing the firmware.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
07-25-2019 02:26 PM
Probably a failed arrive. In preboot run the diagnostics on all the subsystems before replacing anything.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
07-25-2019 04:01 PM
You can use any sata arrive, but you will need to mount it to the formatter door. Double sided tape works. If you want encrypted storage you need to find a self-encryption capable drive. You will need to clear the disk password when you install the new drive before installing the firmware.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.