Error B83C2A46

[OldBaldGuy]

Officejet 6500 E710n-z

Firmware Version C1P1FN1621AR

HW Event log:

Repeated entries of B83C2A46 Page: 0

When this happens the operator panel is flashing, LEDs are flashing and the printer is telling me to power it off and back on.

So I do a power-off using the front panel button and power the printer back on.  Some times the error persists, and some times the printer works again (in standby and printing when sent a print job) for some time but the error returns.

This is annoying to say the least.

Many thanks in advance for any assistance.

[Jay_G24]

Hi @OldBaldGuy,

I'd like to help!

I understand you are receiving a "B83C2A46" error on the printer screen.

We can perform a factory defaults on the printer to resolve the issue

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.

• In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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