Error: Check your account

[stk349]

Hello. I'm getting a "Check your account" error in the HP Smart app. I've already factory reset the printer and set it up again, but the problem persists. After logging into my HP account, I don't see any problems. The printer prints the error:  ,, Check your account A problem has occured with your HP account and you will be unable to print very soon unless the issue is resolved. To learn more. open the HP Smart app or visit  www.hpsmart.com and sign in to your account."

I have no idea how to solve the problem. (Translated by Google).

[A_Gayathri]

Hi @stk349,

Welcome to the HP Support Community

I understand you are facing an issue with your Error: Check your account HP LaserJet M110we Printer. Not to worry I will help you to get a resolution to resolve the issue.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating printer firmware.

Please follow the steps listed below to remove and set up web services:
1. Open the embedded web server (EWS):
a. Find out the IP address or hostname of the printer by pressing the Information button (i) to print an Information page.
NOTE: The printer must be on a network and must have an IP address.
b. In a supported web browser on your computer, type the IP address or hostname assigned to the printer. For example, if the IP address is 123.123.123.123, type the following address into the web browser: http://123.123.123.123.
2. Click the Web Services tab, and then click Remove Web Services in the Web Services Settings section.
3. Click Remove Web Services.
4. Click Yes to remove Web Services from your printer. 

You may also refer to this document to turn off web services: https://support.hp.com/in-en/document/c04808536 

Hope this helps! Keep me posted. 

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