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‎03-01-2019 11:18 AM

HP Recommended
Product: HP Office Jet 6958
Operating System: Microsoft Windows 10 (32-bit)

Hello

i keep getting this error.  There is no paper jammed anywhere.  I have tried all of the steps in previous posts and nothing is working.  I also can get the ink cartridge tray to move.  It is stuck all the way to the right.

4 people had the same question
1 REPLY 1

‎03-02-2019 07:44 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Try to contact HP for support if the printer is still under warranty:

 

https://support.hp.com/us-en/checkwarranty
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

Thanks.

I am an HP Employee. Although I am speaking for myself and not for HP.
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