Error Code EBS00P0004 and -128

[Pooleme]

I am trying to set up my Envy 6432e printer on HP Smart after getting a new router and keep getting error codes EBS00P0004 and -128. 

[sandytechy20]

@Pooleme

Welcome to the HP support community.

I understand that you are getting an EBS00P0004 error, I am glad to assist you.

You might have to perform a semi-full reset on the printer to fix this issue.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[AlinaPaun]

Hi there,

I have the same problem . 

Please advise!

Thanks

[Pooleme]

It is due to changing broadband to a 5G from 2.4G. Contact tech support and they will email you details for contacting internet provider to fix it

[Treeko]

Hi @Pooleme,

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I see that you are facing issues with your printer.

Please perform the below steps

1) Turn off the Router, Printer, and the computer/ mobile devices. 

2) Wait for 60 seconds. 

3) Turn on the Router first and wait for all the lights to stabilize. 

4) Turn on the printer and allow it to configure itself. 

5) Turn on the computer/ mobile devices.
 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Treeko

HP Support

[pjones1063]

I have the same problem after upgrading to WiFi 6 on our home Network.   We thought it was our faithful old HP 4502 finally "Gave up the ghost."   Purchased a new 6055e - Same problem!

**update** 

So here is the deal.   If you have a newer router that does not support good old WPA by default,  it needs to.    The default wifi security  on our new router was WPA2-PSK/WPA3-PSK.    Once I downgraded to WPA/WPA-2-PSK the old and new printers both connected without any issues.    I would think this is more of a bug on the part of HP!  After all it is 2023!

[Shofrock]

It's totally frustrating to have a brand new computer that will not connect. This should be out of the Box set up and working. Instead of already spent over an hour of total frustration trying to get this piece of c*** to work.