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‎08-14-2025 01:01 PM

HP Recommended

I have purchased a brand new printer and I cannot finish the set up in the HP Smart app.. it is connected to my WiFi, I have unplugged and plugged back on, turned my router off and back on, tried adding the printer on a different device as per virtual assistant recommended and nothing has worked! 

 

How do I resolve this?

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3 REPLIES 3

‎08-14-2025 07:24 PM

HP Recommended

Hi @DebbieR91 

Please follow steps from the next video to setup your Envy printer:

>> https://www.youtube.com/watch?v=cSmj5RAIx9c&ab_channel=PrintersandScanners

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

dodecaedroh.gif


@ferRX / I am a volunteer posting answers on my own time.
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‎08-14-2025 09:34 PM

HP Recommended

Hi @DebbieR91 

Also follow steps from the next video:

>> https://www.youtube.com/watch?v=zvqMSBHSP6c&ab_channel=TechnologyTips

  •  

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

dodecaedroh.gif,.,.


@ferRX / I am a volunteer posting answers on my own time.
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‎08-15-2025 01:04 AM

HP Recommended

Hi,

Thankyou for your reply.

 

I had already taken this step and connected my printer to my WiFi before I originally posted, so this hasn't solved my issue. 

 

Thankyou 

 

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