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‎08-14-2025 01:01 PM

HP Recommended

I have purchased a brand new printer and I cannot finish the set up in the HP Smart app.. it is connected to my WiFi, I have unplugged and plugged back on, turned my router off and back on, tried adding the printer on a different device as per virtual assistant recommended and nothing has worked! 

 

How do I resolve this?

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3 REPLIES 3

‎08-14-2025 07:24 PM

HP Recommended

Hi @DebbieR91 

Please follow steps from the next video to setup your Envy printer:

>> https://www.youtube.com/watch?v=cSmj5RAIx9c&ab_channel=PrintersandScanners

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

dodecaedroh.gif


@ferRX / I am a volunteer posting answers on my own time.
HP Envy 6120e Wi-Fi Setup.... !!!
HP Envy 6120e Wi-Fi Setup.... !!!
youtube.com/watch?v=cSmj5RAIx9c&ab_channel=Prin...
This video shows how to do the Wi-Fi Setup of the HP Envy 6120e all-in-one printer.
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‎08-14-2025 09:34 PM

HP Recommended

Hi @DebbieR91 

Also follow steps from the next video:

>> https://www.youtube.com/watch?v=zvqMSBHSP6c&ab_channel=TechnologyTips

  •  

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

dodecaedroh.gif,.,.


@ferRX / I am a volunteer posting answers on my own time.
HP Smart EBS00P0007 error Resolution
HP Smart EBS00P0007 error Resolution
youtube.com/watch?v=zvqMSBHSP6c&ab_channel=Tech...
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows how to resolve the HP Smart App ...
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‎08-15-2025 01:04 AM

HP Recommended

Hi,

Thankyou for your reply.

 

I had already taken this step and connected my printer to my WiFi before I originally posted, so this hasn't solved my issue. 

 

Thankyou 

 

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