Error Code: EBS00P0010 Envy 6052

[DaRadiant1]

Hi, I am getting an (Error Code: EBS00P0010) when I tried to print from my Samsung Galaxy Note 5 phone. I keep rebooting my printer and I am still keep getting this code from my phone. Please

[Raj_05]

Hi @DaRadiant1,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It seems like you're encountering an error code (EBS00P0010) when trying to print from your Samsung Galaxy Note 5 to your HP printer. Let's troubleshoot this together.

• Restart Both Devices: You've already tried rebooting your printer, but it might be helpful to also restart your Samsung Galaxy Note 5.
• Check Printer Connection: Ensure that your printer is properly connected to your Wi-Fi network and that both your phone and printer are connected to the same network.
• Update Printer Firmware: Check if there are any firmware updates available for your HP printer. Sometimes, updating the printer's firmware can resolve compatibility issues.
• Update Printer App: If you're using a specific HP printing app on your Samsung Galaxy Note 5, make sure it's updated to the latest version from the Google Play Store.
• Check Printer Settings: Ensure that your printer settings are configured correctly. Make sure your printer is set to accept wireless printing and that it's not in an error state (like low ink or paper jam).
• Check for App Updates: Ensure that the app you're using to print from your Samsung Galaxy Note 5 is also up to date. Sometimes, outdated apps can cause compatibility issues.
• Clear App Cache: If you're using a specific printing app, try clearing its cache and data from your phone's settings. This can sometimes resolve issues related to app glitches.
• Try Printing from Another Device: If possible, try printing from another device to see if the issue is specific to your Samsung Galaxy Note 5 or if it's a broader issue with the printer.

By going through these steps, you should hopefully be able to resolve the issue and get back to printing from your Samsung Galaxy Note 5 without encountering the error code.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support