Error Code: EBSOOP0013 9120e

[Jubarju1]

Hi, I have a new 9120e printer, I am unable to finish set up in the app and get error code 

(Error Code: EBSOOP0013)

have tried re setting, making sure everything up to date etc but unable to finish.

[zoey7886 · Accepted solution]

@Jubarju1, Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding Error Code: EBSOOP0013 9120e!  
We're thrilled to have the opportunity to assist you and provide a solution. 

The error code EBSOOP0013 on your HP 9120e printer usually indicates a setup issue related to connectivity, firmware, or account verification. Try the following troubleshooting steps:

1. Restart and Reset

• Restart everything: Turn off your printer, router, and phone/computer. Wait for 2-3 minutes and turn them back on.
• Reset printer network settings:
  • Go to Settings > Network Setup > Restore Network Settings on your printer.
  • Reconnect to Wi-Fi using 2.4GHz (if available) for better compatibility.

2. Reinstall the HP Smart App

• Uninstall and reinstall the HP Smart app from your device.
• Sign in with your HP account before adding the printer.
• Make sure your device and printer are on the same Wi-Fi network.

3. Manually Update Firmware

• Check for firmware updates on your printer:
  • Control Panel > Settings > Printer Maintenance > Update Printer
• If your printer isn’t connected, manually update using a USB connection from a PC:
  • Download the firmware update from HP’s support website.

4. Try a Different Device

• If setup fails on a mobile device, try using a PC/laptop with the HP Smart app.

5. Create a New HP Account

• Some users have reported fixing this error by signing in with a different HP account during setup.

If the issue persists, let me know which step failed, and I can suggest further troubleshooting! 😊

Take care, and have an amazing day! 
 

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