Error Code: EBSOOPOO10 on Hp smart 5100

[Rk244]

Cannot complete printer set up

[Nal_NR]

Hi @Rk244,

Welcome to the HP Support Community. 

I'd be happy to help you! 

The error code EBSOOPOO10 on your HP Smart 5100 printer typically indicates a connectivity issue or a problem with the printer's configuration. Here are some troubleshooting steps you can follow to resolve the issue:

1. Check Printer Connection

• Wireless Connection: Ensure that your printer is connected to the Wi-Fi network. Check the printer's control panel to confirm its network status.
• USB Connection: If you’re using a USB connection, make sure the cable is securely connected to both the printer and the computer.

2. Restart Devices

• Power Cycle the Printer: Turn off the printer, unplug it from the power source, wait for about 60 seconds, then plug it back in and turn it on.
• Restart Your Computer or Mobile Device: Sometimes, restarting your device can help resolve connectivity issues.

3. Update HP Smart App

• Check for Updates: Make sure you have the latest version of the HP Smart app installed on your computer or mobile device. Update if necessary.

4. Reconfigure the Printer

• Remove and Re-add Printer: In the HP Smart app, remove the printer and then add it back. This can help reset the connection.
• Run the HP Print and Scan Doctor: Download and run the HP Print and Scan Doctor tool from the HP website to diagnose and fix any issues.

Please find the remaining steps in the next post.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR · Accepted solution]

Hi @Rk244,

Please find the next steps below. 

5. Check Network Settings

• Ensure Correct Network: Verify that your printer and computer are on the same Wi-Fi network. If you have multiple networks (e.g., 2.4 GHz and 5 GHz), ensure they are on the same one.
• Reset Network Settings: If issues persist, you can reset the printer's network settings and reconnect to the Wi-Fi network. Refer to the printer manual for instructions.

6. Update Printer Firmware

• Check for Firmware Updates: Use the HP Smart app or the printer's control panel to check for and install any available firmware updates.

7. Factory Reset

• Perform a Factory Reset: If the error continues, you may need to perform a factory reset on the printer. Refer to the printer’s manual for instructions on how to do this.

Following these steps should help you resolve the EBSOOPOO10 error on your HP Smart 5100 printer

If none of these steps resolve the issue, it may be time to contact HP support for further assistance, as it could indicate a more complex /hardware issue.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.