Error Code: OW_4XX_OWSWS00001

[hshighuang]

I tried to set up a used HP Laserjet M110W on my pc, but I got this error code: 

Unable to register the printer to your account

We might be experiencing a technical issue.

Select Get Support for assistance and to resolve this issue.

In the meantime, make sure your printer is powered on and your mobile device or computer and printer are connected to the Internet.

Error Code: OW_4XX_OWSWS00001

Please help!

[Max3Aj]

@hshighuang, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

The error OW_4XX_OWSWS00001 you're seeing during the setup of your HP LaserJet M110w typically indicates a problem with registering the printer to your HP account via the HP Smart app. This can be caused by network issues, or incomplete setup.

Here’s a step-by-step guide to resolve this issue:

Check Printer Readiness

• Ensure the printer is powered on and in a ready state.
• Remove all packing materials (including inside the cartridge area and paper tray).
• Make sure the Wi-Fi light is blinking (indicating it's in setup mode). If not, restore Wi-Fi setup mode:
  • Press and hold the Wireless button for 10 seconds or until the light starts blinking.

Restart Devices

• Restart your printer, PC, and Wi-Fi router.
• Close and reopen the HP Smart app.

Restore Factory Defaults (Optional but Helpful)

• Open the HP Smart app.
• Click your printer > Advanced Settings > log in (use admin as username and the PIN from the printer label).
• Go to Settings > Restore Defaults.

Re-add the Printer

• In the HP Smart app, remove the printer:
  • Right-click or long-press the printer name > Forget Printer.
• Add the printer again using “+ Add Printer”.

You may refer to this document - HP Smart app errors during setup and account registration | HP® Support
 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support