Error Code OW_4XX_OWSWS00001

[AxiosuserSTP]

I live in an apartment community and they just installed a printer in our business center. When I tried to connect to it, it asked me to enter a PIN# which I did and then it asked me to create an HP account. I don't understand why this is necessary. I don't think you want hundreds of people creating an account to use 1 printer. I did create an account reluctantly. When I did, I received the error (Error Code OW_4XX_OWSWS00001). This doesn't tell me anything. The printer is HP LaserJet M209dw. The serial number is [Personal Information Removed].  Please help!

[Nirvana_95]

Hi @AxiosuserSTP 

Welcome to the HP Support Community. Thanks for bringing this to our notice.

I see that you are facing issues with your printer. Do not worry, we are here to fix it.

May I know from when are you facing this issue?

Did you make any hardware or software-related changes to it?

May I know the Operating System you are using here? Is it Windows or Mac?

Keep me posted. 

Thanks.

[Nirvana_95]

Hello!

We haven’t heard from you in a while, this post is with reference to the thread you had created at your  

friendly neighborhood (HP Support Community). 

I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family. 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

Have a great day ahead! 

[Nirvana_95]

Hi @AxiosuserSTP

I hope you are doing good.

We reached out but never heard back. Do you still need assistance? Let me know if there is anything else you need assistance with.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

Have a great day! 

Thanks! 

[AxiosuserSTP]

I am still having the issue . The apartment complex installed a new printer for all the residents to use. When I tried to connect to it, HP said I needed to setup an account? I did and but can't connect. See attached screenshots for errors 

 

[Nirvana_95]

Thanks for getting back.

I would suggest you please follow the troubleshooting steps shared here and let me know the outcome of it: https://support.hp.com/in-en/document/c05322941 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[AxiosuserSTP]

It didn't work. There is no setting for Wifi direct.

 

[Nirvana_95]

Alright.

Follow these steps to fix the issue.

Perform a power reset

1. Turn on the printer, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Wait at least 30 seconds.
5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
6. Turn on the printer.

Update the printer firmware

Here are the steps:- Click here

Let me know how it goes.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. a

[SofiaML]

Hi community!

The following link may also help you:

HP Smart app errors during setup and account registration

SofiaML
HP Support Community