(Error Code: OW_4XX_OWSWS00001)

[KennethKwan]

Unable to join the instant ink plan and print

due to connect online (Error Code: OW_4XX_OWSWS00001

[Irfan_06]

Hi @KennethKwan,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with Enrolling your Printer in the instant ink service.

Request you follow the steps below to fix the issue.

1) Uninstall the HP smart app, Restart the printer and the computer or mobile device to clear possible error conditions.

2) Enable Wi-Fi setup mode: When you turn on your printer for the first time, it is temporarily placed in Wi-Fi setup mode so that it can be discovered during setup. Use the printer control panel to restore Wi-Fi setup mode, and then set up the printer again. Go to Restore Wi-Fi setup mode on your HP printer for more information.

3) Install the printer software and Add the printer by clicking on the link.

4) Enroll the printer once connected to the network by clicking on the link.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support