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Locked

‎04-07-2024 11:58 AM

HP Recommended
Operating System: macOS 12.0 Monterey

I am receiving an error after trying to setup.

 Error Code: OW_4XX_OWSWS00001

 

HPSMART app reports that there is an issue with the billing account and needs to be resolved otherwise printing will stop.  The printer is connected correctly to the WIFI and can be accessed via the HPSmart app and local printer admin page.

 

HP Webservices will not enable on the printer.

 

We've tried doing factory resets and resetting up the printer

We have performed firmware update.

 

The HPSmart app  still displays the error "Check your account"

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