Error Code OX83C0000A

[WoodZissou]

Hello community. On my Officejet 4630 I have the error code: OX83C0000A. I tried updating the printer drive but the printer would not connect to the computer with usb and I am unable to connect with WiFi because the error code won’t leave the screen. I am unable to navigate the printer through the menu. The printer cartridges don’t move so that I could pull them out. Please help with solutions or ideas.

 Thank You! 

[Echo_Lake]

@WoodZissou

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[WoodZissou]

Hello, 

Thank you for your reply.

I tried that out with no success.  After initializing the error code shows again.  If I hold down the power button it will initialize again, but return to error screen.  

[Echo_Lake]

@WoodZissou

Thank you for posting on the HP Support Community.

As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.