Error Code: UA_400_EB000U0004

[LT62]

My printer cannot be set up on HP Smart. It shows that the printer is already associated with another account. How do I get this  printer to be associated with my new account? I've forgotten about the old account?  I've asked HP Support for help and can't get it to work?

[Raj2111]

Hi @LT62 

Welcome to the HP Support Community!

I understand that you are having an account issue, I am glad to assist you today.

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile,

-Regards
 

[me543]

I have the same issue at @LT62.  Please PM me the details to fix this error as I have a different account now and would like to use my printer.

[Shelby999]

Please PM me as well, as I can't use our new printer, thanks! 

[Alden4]

Hi @LT62,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

The error code "UA_400_EB000U0004" on an HP LaserJet M110we printer indicates a problem with the printer's firmware or software. This error typically occurs when there is a communication issue between the printer and the computer.

To resolve this error, you can try the following steps.

• Restart both the printer and the computer: Turn off the printer and disconnect the power cord. Also, shut down the computer and restart it. Afterward, reconnect the power cord to the printer and turn it on.
• Update the printer firmware: Visit the HP support website and check if there are any firmware updates available for your printer model. Download and install the latest firmware following the instructions provided by HP.
• Check the connection: Ensure that the printer is properly connected to the computer. Use a USB cable to connect the printer directly to the computer instead of using a USB hub or extension cable.
• Reinstall printer drivers: On your computer, go to the "Devices and Printers" or "Printers & Scanners" section in the Control Panel or Settings. Locate your HP LaserJet M110we printer, right-click on it, and select "Remove device" or "Uninstall." Afterward, reinstall the printer drivers using the installation software or by downloading the latest drivers from the HP website.
• Reset the printer: Turn off the printer, disconnect the power cord, and wait for a few minutes. Then, reconnect the power cord and turn on the printer. This will perform a basic reset of the printer's internal settings.

I hope this helps. 
 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support 

[DzmitryBigest]

Hello. I have the same mistake. Help me how to fix it. Thank you.

[Treeko]

Hi @LT62 

Welcome to HP Support Community. 

Thank you for posting your query. I will be glad to help you.

To understand the issue and help you, please share the details listed below:

- Exact model name of your HP Product (if you need help, click here for information on how to find your model name).

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a good day.

Treeko

HP Support