(Error Code: UA_400_EB000U0004)

[AR123451]

My printer cannot be set up on HP Smart. It shows that the printer is already associated with another account. How do I get this  printer to be associated with my new account? I've forgotten about the old account?  I've asked HP Support for help and can't get it to work?

[A_Gayathri]

Hi @AR123451,

Welcome to the HP Support Community

I understand you are facing an issue with your UA_400_EB000U0004 ERROR HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove the USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till the warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating the printer firmware.
• Check the connection: Ensure that the printer is properly connected to the computer. Use a USB cable to connect the printer directly to the computer instead of using a USB hub or extension cable.
• Reinstall printer drivers: On your computer, go to the "Devices and Printers" or "Printers & Scanners" section in the Control Panel or Settings. Locate your HP LaserJet M110we printer, right-click on it, and select "Remove device" or "Uninstall." Afterward, reinstall the printer drivers using the installation software or by downloading the latest drivers from the HP website.
• Reset the printer: Turn off the printer, disconnect the power cord, and wait for a few minutes. Then, reconnect the power cord and turn on the printer. This will perform a basic reset of the printer's internal settings.

Hope this helps! Keep me posted. 

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