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Here is the solution for the error: "Encryption Credentials have expired" when attempting to print or scan from Mac OS or iOS devices: Click here to view the troubleshooting steps!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


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HP Recommended
HP ENVY 6055e All-in-One Printer
Microsoft Windows 10 (64-bit)

Printer is associated with another account. Probably from when I initially set it up and encountered an error code e9. Finally was able to reset and reinstall the printer, now need to register it to my account for instant ink etc. How is the best way to resolve this?

 

4 REPLIES 4
HP Recommended

What is this code it stops linking the scanner to my email address 

WHY!! 

This project is a joke 

HP Recommended

@RL5169

 

Welcome to the HP Support Community.

 

I'd be happy to help.

 

This should help you: HP Printers - Enrolling in HP Instant Ink | HP® Customer Support

 

Let me know if this helps.

 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

 

Thanks!

 

Have a great day! 


I am an HP Employee

HP Recommended

@Bennydog1
 

Welcome to the HP Support Community.

 

I'd be happy to help.

 

Which Printer do you have?

 

Let us know 🙂

 

Thanks!

 


 


I am an HP Employee

HP Recommended

Hi there,

 

In the link below you will find more information on how to resolve the error with your account:

 

https://support.hp.com/us-en/document/ish_4411816-4315131-16

 

Regards,

SofiaML

I work on behalf of HP.
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