Error Code: UA_400_EB000U0410

[tom854]

error with account, cannot complete set up

[Max3Aj]

@tom854, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I'm sorry to hear you're encountering the error code UA_400_EB000U0410 while setting up your HP OfficeJet 8015e All-in-One Printer using the HP Smart app on your Windows 11 PC. This error typically indicates an issue with registering the printer to your HP account. To resolve this, please follow the steps below:

Verify Internet Connection:

>Ensure your printer and computer are connected to the same Wi-Fi network.​

>Restart your router to refresh the connection.​

>Avoid using VPNs or proxy servers during the setup process, as they can interfere with registration.​

Update Printer Firmware:

>On the printer's control panel, navigate to Setup > Printer Maintenance > Update the Printer.​

>Install any available updates to ensure your printer has the latest firmware.​

Reset Printer to Factory Defaults:

>On the printer's control panel, go to Setup > Printer Maintenance > Restore Defaults.​

>Confirm the reset when prompted. This will restore the printer to its original factory settings.​

Reinstall the HP Smart App:

>Uninstall the current HP Smart app from your computer.​

>Download and install the latest version of the HP Smart app from the Microsoft Store.​

>Open the app, sign in with your HP account, and follow the on-screen instructions to add your printer.​

Check HP Account and Instant Ink Enrollment:

>Log in to your HP account to ensure there are no issues or notifications related to your printer's registration.​

>If you're enrolling in HP Instant Ink, verify that your subscription is active and correctly linked to your printer.

You may refer to this document - HP Smart app errors during setup and account registration | undefined

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support 

[z341]

None of those steps fixed the problem. Cold restart, restore factory default, uninstall, reinstall, same network, even created a new HP account with different email account. Still cannot complete set up. even tried to ignore and cancel the HP+ sing up step.