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‎06-07-2022 06:14 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I'm trying to use my scanning feature on my printer and it's asking me to sign in. When I try, I get Error Code: UU_500_EB000A0018. It asks me to close the app and try again later. I've tried restarting my computer and printer and I'm still getting the same message. I was just using my scanner yesterday with no issues.

Category:
20 people had the same question
6 REPLIES 6

‎06-07-2022 06:43 AM

HP Recommended

Having the same issue, and would like to add that it doesn't work on my iPhone either, and that installing HP Easy Start also doesn't work (the buttons keep showing a loading animation).

 

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‎06-07-2022 06:45 AM

HP Recommended

Yes, same here.  There seems to be no way to contact HP about the issue either.

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‎06-07-2022 06:47 AM

HP Recommended

Glad to know it's not just me!  I have called all over HP as well.   My fax scanner was working fine earlier 

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‎06-07-2022 07:13 AM

HP Recommended

It's working again for me.

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‎06-07-2022 07:22 AM

HP Recommended

Mine is now working!

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‎06-07-2022 09:15 AM

HP Recommended

Mine is working again now.

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