Error EBSOOP0013)

[Susan1936]

Help!  We can’t get past the part of connecting our brand new printer.   We select the printer and then we receive the error message of 

EBSOOP0013)

[zoey7886]

@Susan1936, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Error EBSOOP0013! 

We're thrilled to have the opportunity to assist you and provide a solution.  

The error code EBSOOP0013 typically occurs during the initial setup or network connection phase of HP printers. This error can arise due to various factors such as network issues, printer configuration settings, or software glitches.

Here are some steps to troubleshoot and potentially resolve this error:

Restart the Printer and Devices:

• Turn off the printer and unplug it from the power source.
• Restart your computer and any other devices connected to the same network.
• Plug the printer back in and turn it on.

Check Network Connection:

• Ensure that your printer is connected to the same wireless network as your computer or device.
• Check if the network is working correctly by connecting other devices.

Update Printer Firmware:

• Visit HP's support website to download and install the latest firmware for your printer model.
• Updating the firmware can fix various issues and improve overall performance.

Reinstall Printer Software:

• Uninstall the printer software from your computer.
• Download the latest printer software from the HP website and install it.
• Follow the setup instructions carefully to reconnect the printer.

Reset Network Settings:

• Reset the printer's network settings to default and reconfigure the network connection.
• Refer to the printer's user manual for specific instructions on resetting network settings.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,