Error GSS001

[Fabio91]

I have an error while I try to initializing the instant ink program.
The error is GSS001

[Betty0610]

@Fabio91

Welcome to the HP Support Community.

Let's remove and add web services: To remove Web Services using the printer control panel 1. On the printer control panel display, from the Home screen, touch ( HP ePrint ), and then touch (Settings). 2. Touch Remove Web Services.

To set up Web Services using the printer control panel 1. On the printer control panel display, from the Home screen, touch ( Setup ). 2. Touch Web Services . 3. Touch Yes to accept the Web Services terms of setup. 4. The printer will automatically check updates and set up Web Services. 5. Touch OK when you see Web Services have been set up successfully. 6. When the printer is connected to the server, the printer prints an information page, and shows Web Services Summary on the screen.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[SalveIvano79]

Dear Support

I Have the same problem with my envy 6232 but following the suggested procedure to remove and add web services I don't resolve the issue GSS001.

Regards

Ivano

[Betty0610]

@SalveIvano79

Welcome to the HP Support Community.

When did you start getting this error? When do you see this error?

Let us know 🙂

Thanks 🙂

[Fabio91]

I tried to follow your insrtruction but I have the same issue.

BR

Fabio

[Fabio91]

I try to install manually the printer via web and now it's working.

Is it possible to recover my 5 months free Instant Ink subscription obtained from the purchase of the printer? for this problem I was unable to use them.

BR

Fabi

[Betty0610]

To assist you better, we would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post. 

I have sent you a private message, reply to the message with your details. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link. 

Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Betty0610 · Accepted solution]

To assist you better, we would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post. 

I have sent you a private message, reply to the message with your details. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link. 

Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!