Error Message 0xe06d7363

[Porsi]

Hi. I am unable to print in colour. When i try to check Printing Preferences, i keep getting an error message 0xe06d7363. Its started happening once i've connected to my new lap top which has a windows 10 operating system

[KrazyToad]

@Porsi

Are you able to make Color photocopies?

If photocopies work wine, uninstall the printer driver from root level and download the full feature software

1.) In Windows, search for and open Programs and features 
2.) Select your HP Printer 
3.) Select Uninstall 
4.) In Windows, search for and open Devices and printers 
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.) Open up the run command with the “Windows key + R” key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.) Click on the “Drivers” tab 
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.) Select Ok 
11.) Select Apply and Ok on the Print Server Properties windows 
12.) Close Devices and Printers
13.) Restart the computer and download the Full Feature Software from Here and follow the onscreen Instructions

Keep me posted how it goes 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[Porsi]

Thank you for your advice, but i'm afraid its not very helpful. i've followed your step by step process twice, but the same problem persists.

[asmita6658]

Hi @Porsi

Thanks for replying. 

Are you able to make a copy? 

Let me know. 

[Porsi]

Yes, i am able to make colour copies.

[Porsi]

But unable to get colour printouts.

[asmita6658]

@Porsi

Download and install HP Print and Scan Doctor, it is a Windows tool to fix printer issues. 

[Porsi]

No use. Same problem. Unable to take colour print outs.

[Porsi]

This is so very frustrating that a customer doesn't have a customer service number to call on to get this problem resolved.  

[KrazyToad]

@Porsi

I understand your concerns and frustration

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
 

Thank you