Error Message Drivers not available

Hessvic · ‎03-22-2021

Just bought an HP OfficeJet 200, (HP30B074). It refuses to install on my computer but installed on my wife's computer without any hesitation (on the same wireless network). The error message for me was "drivers unavailable" on Windows and "not fixed" in HP Diagnose and Fix. I have tried all the recommended fixes over the last two days and I am not getting it print from my computer. I would be grateful for any suggestions from the community.

ShlomiL · ‎03-22-2021

Hi,

Could you please let me know your exact listed Version, within the Windows Specifications section?

https://support.microsoft.com/en-us/windows/which-version-of-windows-operating-system-am-i-running-6...

Shlomi

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Hessvic · ‎03-22-2021

Hi,

64-Bit operating system, x64 based processor, Version 29H2

Many Thanks.