Error Message EBS00P0010

[ML144]

Unable to complete printer set up. Printer connects ok to WiFi but will not complete set up, we get error code EBS00P0010

[Sneha_01]

Hi @ML144,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Error code EBS00P0010 on an HP printer typically indicates an issue related to the printer setup process, particularly with connecting the printer to the network. Here's how you can troubleshoot this issue:

Restart Printer and Router: Sometimes, simply restarting both the printer and the wireless router can resolve connectivity issues. Turn off the printer and unplug it from the power source. Then, restart your wireless router by unplugging it, waiting for a few seconds, and plugging it back in. Once the router has restarted, turn the printer back on and attempt the setup process again.

Check Network Connection: Ensure that your printer is within range of your wireless network and that the network name (SSID) and password entered during setup are correct. Also, check if other devices can connect to the same Wi-Fi network to verify its stability.

Update Printer Firmware: Ensure that your printer has the latest firmware installed. You can usually check for firmware updates from the printer's control panel menu or by visiting the HP support website and searching for your printer model.

Reset Printer Network Settings: Try resetting the printer's network settings to factory defaults and then reconfigure the wireless connection. This can often resolve connectivity issues. Refer to your printer's user manual for instructions on how to perform a network reset.

Use WPS (Wi-Fi Protected Setup): If your router supports WPS, you can try connecting your printer to the network using the WPS method. This typically involves pressing the WPS button on your router and then initiating the WPS setup process on your printer.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support