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    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
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Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: HP Printers - A [software component] will damage your computer message displays when printing or while installing (macOS) .
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Italianbone
New member
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Message 1 of 2
76
Flag Post

Error Message or Firmware Update

‎09-21-2020 12:12 PM

HP Recommended
Product: HP Envy Photo 7855
Operating System: Microsoft Windows 10 IOT

I am getting that message that I have an internal error or manually ask for a firmware update. I checked for an update but it’s all current. I’m getting this error when I try to scan to email. Please help I need this bad for work. 

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Category:
1 REPLY 1
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Betty0610
HP Support Agent
HP Support Agent
12,248 12,234 676 505
Message 2 of 2
Flag Post

‎09-24-2020 08:48 AM

HP Recommended

@Italianbone

 

Welcome to the HP Support Community.

 

Try the steps from here: https://support.hp.com/in-en/document/c05519493

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

0 Kudos
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