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‎09-21-2020 12:12 PM

HP Recommended
Product: HP Envy Photo 7855
Operating System: Microsoft Windows 10 IOT

I am getting that message that I have an internal error or manually ask for a firmware update. I checked for an update but it’s all current. I’m getting this error when I try to scan to email. Please help I need this bad for work. 

Category:
1 person had the same question
1 REPLY 1

‎09-24-2020 08:48 AM

HP Recommended

@Italianbone

 

Welcome to the HP Support Community.

 

Try the steps from here: https://support.hp.com/in-en/document/c05519493

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

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