Error Msg "Problem with printer or ink system..." HP 8616 J5T77A

[Comtr]

Hello,

if have tried soooo many tips and hints from videos and sopport msgs here. Nothing helped.

BUT if i enter the "blue menu" and do some reset, restart the printer, its fully able to print the status page. No errors.

Turning off and on again, the error msg appear again...

Error Msg "Problem with printer or ink system..."

I tried this too

https://support.hp.com/us-en/document/ish_1740122-1449154-16

I tried to downgrade the firmware. It didnt work out.

Any suggestions?

[Irfan_06]

Hi @Comtr,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I understand you're experiencing an issue with your printer that has an ink system failure error.

I apologize for any inconvenience this may have caused, I'm here to help you today.

Please follow the steps below to fix the issue.

A) Perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) Refer to the steps on this link to further troubleshoot.

D) If the issue still persists, refer to the steps on this link to restore factory defaults and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support

[Comtr]

Thanks Irwin for your help!

I tried A to D! Nothing helped!

B updating firmware... i did a screenshot. Status msg is "not possible"

Did u recognized my first msg saying this:

BUT if i enter the "blue menu" and do some reset, restart the printer, its fully able to print the status page. No errors.

Turning off and on again, the error msg appear again...

WHY??? Why is it possible that the printer prints this status page. But later turning on and showing the error msg again! So my conclusion is, that the printer head is NOT broken!

Why is the firmware update/downgrade not possible!?!

[Irfan_06]

Hi @Comtr,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

I've sent you a private message with the instructions to perform a factory reset on your printer.

In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support

[Comtr]

Hello!
Thanks for the private msg.
I tried again. If i start the printer the "error msg" is active and I can not cancel it. It keeps visible.
I tried to use the hint to enter the support menu with 4x ...
Didnt worked.
I found a way to enter it. I removed one cartrigde. Then it was possible to go to the "home" and then use "4x ...."
I used the semi-full reset and when the printer was reday I tried to do the firmware update. Still not possible.
Its really annoying that its not possible to produce good products which are durable....
Kind regards!

[Irfan_06]

Hi @Comtr,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

It seems like an issue with the printer hardware as you have exhausted all the possible troubleshooting steps to fix it. We appreciate your understanding and patience.

I've sent you a private message with the instructions to get in touch with the HP phone support to assist you further. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support