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Here is the solution for the error: "Encryption Credentials have expired" when attempting to print or scan from Mac OS or iOS devices: Click here to view the troubleshooting steps!
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Locked

‎07-24-2021 01:45 AM - last edited on ‎07-26-2021 04:19 PM by Retired

HP Recommended
Product: HP DeskJet 2700
Operating System: Microsoft Windows 10 (64-bit)

Hello Guys

I have an issues while setup the printer, the printer it reset by accidentally, So i setup the printer again, and i lost the setup ink cartridge...and when i input the SN , it comes wrong SN , that i type the right SN that i get from ink door.

 

can somebody help me to fix this printer ?

 

Thank you

1 REPLY 1

‎07-26-2021 07:46 AM - edited ‎07-26-2021 07:48 AM

HP Recommended

Hi @ZeoSych,

 

I'd like to help!

 

We would have to perform an OOBE reset on the printer to bypass the error

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • In order to access your private messages, click the support private message icon on the upper right corner of your HP Support community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

  • Refer to this document for steps to find the serial number. Do not share any of your personal information such as serial, phone number, email ID, etc.

     

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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