Error after Windows Update

[dvdrttr14]

Trying to help a friend.  He recently updated Windows 11 and received the error 0X80070103.  He has an HP Envy 5055.

Need suggestions on how to fix this.

Thanks.

[Elohi_NR]

Hi @dvdrttr14,

Welcome to the HP Support Community

I understand you are getting an error message on your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

We need to perform a Semi full reset to restore the printer back to its original settings.

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name, or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Elohi_NR]

Hi @dvdrttr14,

We haven’t heard from you, this post is in reference to the thread you created on your friendly neighborhood (HP Support Community).

I would like to know if the resolution we provided worked for you.

If you have any other queries, feel free to reach out to us.

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

[dvdrttr14]

I had my friend uninstall the printer and software, and reinstall the printer.  That fixed the issue.  Thanks. 

[Elohi_NR]

Hi @dvdrttr14,

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.