Error code 0xc19a0023

[Raymike]

Missing or failed printhead error code 0xc19a0023

[Nal_NR]

Hi @Raymike,

Welcome to the HP Support Community. 

I'd like to help!

I'm afraid this seems like a hardware issue with the printhead of the printer. Let us try these steps to resolve this issue:

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

Update the printer firmware

Click here to know different methods of updating the printer firmware.

You may also refer to this document.  

Hope this helps! Keep me posted for further assistance.
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