Error code 1603 during Full Package install

[slane6]

Due to conflict between software packages I had to uninstall all of my printers and scanners and start reinstalling.  The first one I tried to install was the Full Software and Driver Package for my LJ Pro M277dw.  During installation the installer returned a code of 1603 while trying to execute:

MSIExec command: /i "C:\HP_Color_LaserJet_Pro_MFP_M277\Setup\Core\SIPM_64\HpTcpMon64.msi" /qn REBOOT=ReallySuppress

Path: <empty>

Return code: 1603

I have confirmed that this path exists, has full System and Admin Full Control, installer was run as Administrator.

Help?

[Elohi_NR]

Hi @slane6,

Welcome to the HP Support Community. 

Do not worry, I'd be happy to help you! 

I see that you are having some issues with installing your Laserjet Pro M277dw Printer on your Windows 10 PC. 

To start, make sure the printer is plugged directly into a wall outlet and not a surge protector. Once done:

1. In your search bar type in cmd and open the Command Prompt.
2. Type in "msiexec /unregister" (no quotes) and press Enter.
3. Type in "msiexec /regserver" (no quotes) and press Enter.
4. In your search bar type in msconfig and open MS Config.
5. Click on the Services tab.
6. Click on Hide All by Microsoft.
7. Click on Disable All.
8. Click on the Start Up tab.
9. Click on Disable All.
10. Press OK and restart your PC.
11. Download and install the latest drivers by clicking on this link

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[slane6]

Performed the above steps and got the same exact error - please advise.

[Elohi_NR]

Hi @slane6 ,

We are sorry that the issue is not resolved when the above troubleshooting steps were performed.

This might require one-on-one interaction to fix the issue via remote assistance. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers