Error code 8AF30001 from firmware update

[ECW]

My printer froze while updating the firmware.  Nothing works, but I get error code 8AF30001.  How can I load firmware without the printer or screen working?

[VikramTheGreat]

Hi @ECW,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

The error code 8AF30001 during a firmware update on your HP Smart Tank 7602 All-in-One printer typically indicates a firmware corruption or failure during the update process, which can cause the printer to freeze or become unresponsive.
 

Here’s how to proceed:

Step 1: Perform a Power Reset

1. Disconnect the power cord from the printer while it is still on.
2. Wait 60 seconds.
3. Reconnect the power cord and turn the printer back on.
4. Check if the error clears.

Step 2: Use HP Firmware Recovery Tool (Windows)

If the printer is still unresponsive:

1. Download the latest firmware for your printer: 🔗 HP Smart Tank 7602 All-in-One Software and Driver Downloads | HP® Support
2. Install the HP Printer Firmware Updater on your PC.
3. Connect the printer to your PC via USB cable (not Wi-Fi).
4. Run the firmware updater and follow the on-screen instructions.

⚠️ If the printer is not detected, skip to Step 3.

Step 3: Try Recovery Mode (if available)

Some HP printers support a firmware recovery mode:

1. Turn off the printer.
2. Press and hold the Cancel + Wireless buttons.
3. While holding them, press the Power button.
4. Release all buttons after 5 seconds.

If the printer enters recovery mode, retry the firmware update via USB.

I hope this helps.

Take care, and have an amazing day!
 

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat

[ECW]

Thanks for trying but the suggestion does not work.  I cannot get the printer to go into recovery mode.  I'm ready to put the thing in the dumpster.  I've had HP printers for years without problems like this.  This will be my last one.  

[ECW]

I am sorry but the suggestion did not work.  The printer will not go into any kind of recovery mode.  The computer does not recognize the printer even when connected by USB.  Thanks for trying.  

[VikramTheGreat]

Hi @ECW,

Thank you for getting back, and sorry to hear that the issue is not fixed.

Please help us with the Printer serial number or the product number in a private message for further assistance.
 

Here is the link to find the product number: - Click here

To access your private messages, simply click the private message icon in the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number, because we value your privacy.
 

VikramTheGreat

HP Support