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‎03-04-2023 06:10 AM

HP Recommended

Hi,

I can't install my new printer (HP DeskJet 4100e All-in-One series) - every time I try, the error code EBS00P0004 appears at the end.

Can someone help me with this problem?

Thank you for your time.

1 REPLY 1

‎03-04-2023 09:16 AM - edited ‎03-04-2023 09:20 AM

HP Recommended

 

               Hello @C-Fr,

 

 

 

 

Site for your printer driver:

 

https://support.hp.com/gb-en/drivers/selfservice/hp-deskjet-4100e-all-in-one-series/2100187845

 

Driver to install, after following the procedure for uninstalling the old driver and occurrences related to the name of your current printer:

 

51.4.4868195.4 MBMar 24, 2022Download

 

The problem comes from the driver that is installed.

 

Download and install it by applying the uninstallation procedure, which I suggest.

 

       

 

 

Download the driver above.

 

Procédure: 

 

I haven't written to turn on the printer yet, so it's off.

 

Uninstall the old driver in Control Panel, in "Programs and Features", then remove

all occurrences in "Program" and "X86 Program", in Control Panel, right click on your old printer (If it is still there, chances are that it is no longer there) "Remove", if it is present.

Restart the PC. At the end of the startup, connect the printer to the mains, connect a USB cord on the PC side, on the printer you will connect it during the installation ONLY when asked.

Start installing your printer, by right-clicking on the Setup. EXE of the downloaded driver, click ''installed'' en

as administrator'', let the installation take place, at the end, restart the PC.

To create a shortcut on the Windows desktop, open Control Panel, right-click on your

new printer, create shortcut, on the desktop, yes.

A new shortcut has been created on the Windows desktop.

Turn on your printer, print a test page, by clicking on the new shortcut createdon the desk.

That's it, your printer is working again.

 

with this method, my printer has been working for 7 years without problems.

 

Please: do not use personal software to delete old files follow this procedure.

 

 

 

 

 

 

 

                                    Excellent Day.

 

 

            * Click on YES button  to say thanks, 

            * Click on the button Accepted Solution if the question is answered.

 

             * I am a volunteer posting answers on my own time.

 

                 Best regards,

                          

                                        

                                        

 

 

 

 

 

 

 

 

Bernard42.
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