Error code EBS00P0004 (HP DeskJet Ink Advantage 3788 All-in-One Printer)

[Wen35]

Cannot connect new Printer (HP DeskJet Ink Advantage 3788 All-in-One Printer) to HP Smart App during setup (Both Mobile Phone and Windows). Always showing same Error code EBS00P0004. I have followed all instructions for all steps, Every time the error code showing in last step. Please advise the solution. 

[Rainbow23]

Hi @Wen35,

Welcome to the HP Support Community. It is a great way to post questions and find resolutions by working with specialists in the HP community.

Thank you for posting your query. I will be glad to help you.

I see that your HP Printer is not connecting to the wi-fi network during setup.

Please follow the steps listed below to connect using USB cable and then change it to wireless.

Step 1: Connect using USB cable:

Please follow the steps in this document to connect the printer using the USB cable.

Step 2: Change from a USB connection to wireless:

Please follow the steps in this document to change from a USB connection to a wireless network.

Let me know if this works.

Take care and have a good day.

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