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‎10-13-2024 06:08 AM

HP Recommended
Product: HP ENVY 6032e All-in-One Printer

I am trying to connect my printer but tje above code comes up and keeps saying the printer haa an error or software error and it just won't let me finish ser up

Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-15-2024 10:56 AM

HP Recommended

Hi @Mally11,

 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

 

I see that you are facing an issue with connecting your printer.

Are you able to make a copy on the printer standalone? (Place an original document on the scanner glass and make a copy to confirm hardware is working fine)

 

To understand the issue and help you, please share the details listed below:

 

- Is this the first time you are connecting your printer to a device?

- May I know which application are you using to connect your printer?

- Are you trying to connect your printer with a USB cable or wireless?

- Were there any changes made to your printer recently?

- May I know which devices are you using to print eg: Windows PC, Mac, or Smartphone (Android or iPhone)?

 

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎10-15-2024 10:56 AM

HP Recommended

Hi @Mally11,

 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

 

I see that you are facing an issue with connecting your printer.

Are you able to make a copy on the printer standalone? (Place an original document on the scanner glass and make a copy to confirm hardware is working fine)

 

To understand the issue and help you, please share the details listed below:

 

- Is this the first time you are connecting your printer to a device?

- May I know which application are you using to connect your printer?

- Are you trying to connect your printer with a USB cable or wireless?

- Were there any changes made to your printer recently?

- May I know which devices are you using to print eg: Windows PC, Mac, or Smartphone (Android or iPhone)?

 

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

Was this reply helpful? Yes No
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