Error code OW_4XX_OWSWSOOOO1

[DonnaB1981]

Hello

I have been trying to get my new printer set up on the HP Smart app via my mobile and computer. I can get through most of the setup fine without any fail, that is when it comes to registering the printer. I get a message telling me that it's unable to register with the error code OW_4XX_OWSWS00001. I have rested the printer too many times to count plus the smart app also had a WhatsApp chat with support that got me to do the same thing as I have done before talking to them.

I already have an account as have owned an HP printer before until it wasn't working. why I decided to get another HP printer just didn't wish for the nightmare to follow. Thanks for reading.

[Nal_NR]

Hi @DonnaB1981,

Welcome to the HP Support Community. 

I'd like to help!

To be able to answer you effectively, we need some information.

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

[DonnaB1981]

Hi,

My prtinter is a HP DeskJet 4100

[Nal_NR]

Hi @DonnaB1981,

Thank you for sharing the details. 

Please refer to this document and follow the steps. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[DonnaB1981]

Nope as That's the same steps as I have done like 50 times and still do the same thing time and time again with the same error code, even when talking to support. I may just have to cut my losses at this point and not be able to use HP Smart as love or money is not registering I love the whole idea of having the ink posted to me when I am low. So I just have to go out of my way to buy the ink I need from somewhere else.  The printer works fine, I have had to download the drives needed so my kids can do their work ready for the return to school.

[Nal_NR]

Hi @DonnaB1981,

Glad to know that the printer is working now. Do keep us posted if anything in the future. Take care. 

[DonnaB1981]

Having the printer working isn't the point, it is not being able to use the HP smart app as it won't register the printer so I am able to use the instant ink which was the big part of getting a new HP printer in the first place. Every time I speak to anyone I get the same response of doing the same steps I have done like 50 times still a week after getting the new printer. So now I totally give up at this point and will have to go find places that sell the ink for the printer. Having the instant ink as I did with the old printer I had was a big-time saver and was really hoping to do the same this time round, I am now wishing I had brought a different printer if I wanted to waste my time looking around places to get the ink.  So I will close my online cloud as it's now pointless.

[Nal_NR · Accepted solution]

Hi @DonnaB1981,

We are sorry that the issue was not resolved when the above troubleshooting steps were performed.

This might require one-on-one interaction to fix the issue via remote assistance. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

[DonnaB1981]

Hey

Sorry about the delay Thanks for the inbox message I have phoned up this after after a painful 1.5 hours on the phone we have been able to get the printer onto my online account via the HP smart app. That is great, now Could you help me once more please with another issue I am now facing?   This is with the automatic firmware update, on the info page I have printed out it tells me that this is off. I have been into the advanced setting of the printer to hopefully get it on but I have hit a wall, asking for me to sign in with a username and password which I have no clue too. All help welcome

[DonnaB1981]

Hello

The issue I was facing yesterday with not having the firmware off, I have managed to get this sorted out myself this morning. Just don't think it was playing ball with me yesterday afternoon. everything is now sorted, Just waiting for the ink to get here now it has been shipped out. 

Just leaves me now to thank you for your help and the wonderful lady I spoke to on the phone yesterday on the instant ink support line number you gave me. You are all stars and have been very patient with me while talking me through every step on the phone. via WhatsApp and on here, we got there at the very end of nearly 3 weeks of trying to get the printer linked to my account. I am very much grateful for everyone's help with this matter.