Error code OW_500_OWSID00001

[TJRILEY]

I installed HP Smart on my HP Computer 
Firs it worked very well and after a month or two when I tried to use the app to scan a document it asked me to sign in again.
After I enter me user name and password i get this error message screen.

[Nal_NR]

Hi @TJRILEY,

Welcome to the HP Support Community. 

I'd like to help!

I understand that you are getting an error OW_500_OWSID00001. I like to help!

Please follow the steps below. 

Disconnect the Virtual Private Network (VPN) on your Windows computer, and then set up your HP+ printer.

We can’t connect to the service you need right now. Check your network connection or try this again later. message displays after you close the window with the error code OW_500_OWSID00001.

Disconnect from VPN

Disconnect from the VPN, and then connect to the internet.

Check if you are connected to a VPN, and then disconnect it.

Make sure that your Windows computer is connected to an active internet connection.

Complete the setup in HP Smart

On the error screen, click Exit Setup, and then try to set up the printer again.

If your printer is already available on the home screen:

Click Finish Setup.

Follow the on-screen instructions to complete the setup.

Hope this helps. 

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