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‎09-09-2020 07:22 AM

HP Recommended
Product: Envy 4527
Operating System: Microsoft Windows 10 (64-bit)

Printer was fine then it only printed images(no text),  tried all sorts

Now Error message persists OXB8749742

Any ideas ?

 

I have uninstalled HP Smart app from PC and reinstalled, I have unplugged and plugged it back in, I have remove ink cartridges and reinstalled them.... no change

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-11-2020 02:59 PM - edited ‎09-11-2020 03:17 PM

HP Recommended

Hi @kh5548,

 

If you have already performed the steps from the document  '0xc19a0005' or Similar Error Code Displays and the issue persists, it could be a hardware failure.

Please reach out to the HP Support in your region regarding the service options for your printer.

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Hope this helps!

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

View solution in original post

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1 REPLY 1

‎09-11-2020 02:59 PM - edited ‎09-11-2020 03:17 PM

HP Recommended

Hi @kh5548,

 

If you have already performed the steps from the document  '0xc19a0005' or Similar Error Code Displays and the issue persists, it could be a hardware failure.

Please reach out to the HP Support in your region regarding the service options for your printer.

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Hope this helps!

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

Was this reply helpful? Yes No
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